Return & Refund Policy

Last Updated: October 12, 2026

At TryDealShop, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations, which is why we offer a 90-day return policy, even for products that have been opened and used.

This Return & Refund Policy explains the conditions, procedures, and timeframes for returns, refunds, exchanges, and cancellations for purchases made through https://trydealshop.com.

1. 90-Day Return Policy

We offer a 90-day return policy, meaning you may request a return within 90 days of receiving your order.

Products may be returned even if they have been opened, tested, or used, provided they meet the conditions outlined below.

To qualify for a return:

• Your return request must be submitted within 90 days of delivery.

• The product must be returned with all essential accessories, components, and included materials.

• The product must not have been intentionally damaged, significantly modified, or subjected to unreasonable misuse.

• You must provide your order number or other valid proof of purchase.

• You must contact our customer support team and receive return instructions before shipping the product back.

Original packaging is preferred but is not required for eligible returns, provided the product is securely packaged for transportation.

Returns requested after the 90-day period may not be accepted unless required by applicable consumer protection laws.

2. How to Start a Return

You must contact TryDealShop before shipping any return.

To initiate a return, please email info@trydealshop.com and provide:

• Your order number.

• Your full name and email address.

• The product you wish to return.

• The reason for your return.

• Any relevant photographs, if requested.

Our customer support team will review your request and provide the necessary return instructions.

Returns shipped without first contacting TryDealShop and receiving return instructions may not be accepted or processed under our voluntary 90-day return policy.

Contacting us in advance allows our team to identify your return, provide the correct instructions, and ensure it is processed by the appropriate fulfillment facility.

This procedure does not limit any mandatory statutory cancellation or consumer rights.

3. Return Address

Important: You must contact info@trydealshop.com before sending any products to this address.

Do not ship a return until you have received instructions from our customer support team.

Returns sent without prior contact and authorization may be refused or may not be eligible for processing under our voluntary return policy.

Customers are responsible for following the return instructions provided by TryDealShop to ensure the shipment reaches the appropriate return facility.

4. Return Shipping Costs

For standard returns involving a change of mind, personal preference, or dissatisfaction with a product, the customer is responsible for all return shipping costs.

TryDealShop does not provide free return shipping or reimburse return shipping expenses for ordinary voluntary returns unless expressly agreed otherwise.

Customers are responsible for arranging return shipping to the designated return facility in China.

We strongly recommend using a reliable shipping service that provides tracking information and retaining proof of shipment.

For eligible returns involving defective, damaged, or incorrectly supplied products, TryDealShop will cover reasonable return shipping costs where required by applicable law or otherwise agreed.

Please contact our customer support team before returning any defective or incorrect products.

5. Return Packaging and Product Condition

We accept returns of products that have been opened and used within the 90-day return period.

However, returned products must not have been intentionally damaged, significantly altered, or subjected to unreasonable misuse.

Please ensure that:

• The product is securely packaged to prevent damage during return shipping.

• All essential accessories, components, and included materials are returned.

• The product is not intentionally damaged or significantly modified.

• Any return instructions provided by our customer support team are followed.

We reserve the right to inspect returned products before approving a refund under our voluntary return policy.

Where permitted by applicable law, refunds may be declined for products that have been intentionally damaged, materially altered, or returned in a condition inconsistent with the terms of this policy.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible at info@trydealshop.com.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the damage, defect, or incorrect product, where reasonably necessary.

• Photographs of the packaging, if relevant.

Depending on the circumstances and applicable law, we may offer a replacement, repair, full or partial refund, or another appropriate resolution.

Where required by law, TryDealShop will cover reasonable return shipping costs associated with defective, damaged, or incorrectly supplied products.

You will not be required to pay additional shipping charges for an eligible replacement provided to remedy our fulfillment error.

Nothing in this section limits your statutory rights relating to defective or nonconforming goods.

7. Non-Returnable Items

Certain products may be excluded from our voluntary 90-day return policy due to their nature or applicable legal restrictions.

These may include:

• Products that have been intentionally damaged or significantly modified.

• Customized or personalized products made specifically for the customer.

• Gift cards and certain digital products, where permitted by law.

• Products that cannot legally be returned due to applicable health, hygiene, or safety restrictions.

Opening or using a product does not, by itself, make it ineligible for return under our standard 90-day policy.

Any exclusions apply only to the extent permitted by applicable law and do not affect statutory remedies for defective, damaged, or incorrectly supplied products.

8. Exchanges

If you wish to exchange a product for another model, color, size, or variation, please contact info@trydealshop.com.

Depending on product availability and fulfillment arrangements, we may recommend returning the original product for a refund and placing a new order.

Voluntary exchanges are subject to our standard return conditions.

Customers are responsible for return shipping costs associated with voluntary exchanges unless otherwise agreed or required by law.

For exchanges involving defective or incorrect products, applicable consumer protection rights will apply.

9. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to the original payment method used when placing your order, unless another method is agreed upon or required by law.

We aim to process approved refunds within 3 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

Any statutory refund deadlines applicable to your purchase will take precedence over our standard processing timeframe.

10. Late or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not appeared in your account, please:

• Check your bank account or payment statement.

• Contact your card issuer or payment provider to confirm whether the refund is pending.

• Allow for any standard processing time required by your financial institution.

If more than 15 business days have passed since we confirmed your refund and you have not received the funds, please contact info@trydealshop.com.

Our customer support team will investigate the transaction and assist you.

11. Order Cancellations

If you wish to cancel an order, please contact info@trydealshop.com as soon as possible after placing your purchase.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible through our standard order processing system.

If your order has already shipped, you may request a return in accordance with this policy and any applicable statutory cancellation rights.

If an eligible order is canceled before shipment and payment has already been collected, we will issue the appropriate refund to the original payment method.

12. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team at info@trydealshop.com.

We will investigate the shipment with the relevant carrier or fulfillment provider.

If a shipment is confirmed lost or cannot be delivered, we will provide an appropriate resolution, which may include a replacement shipment or refund, depending on the circumstances and applicable law.

Delivery disputes involving incorrect or incomplete shipping information provided by the customer will be evaluated in accordance with our Shipping Policy and applicable consumer protection laws.

13. Shipping Charges and Refunds

For voluntary returns, original shipping charges may be non-refundable where permitted by applicable law.

Return shipping costs for ordinary voluntary returns are the responsibility of the customer.

14. Customs Duties and Import Charges

Orders shipped internationally may be subject to import VAT, customs duties, tariffs, and other import-related fees.

Where such charges are legally the responsibility of the customer, TryDealShop does not cover or reimburse these charges.

Refunds for returned products do not automatically include customs duties, import taxes, or clearance fees paid directly to customs authorities or shipping carriers.

Customers may need to contact the relevant customs authority to determine whether a refund of import-related charges is available.

This section does not exclude any tax or refund obligation that applicable law places on TryDealShop.

For further details, please review our Shipping Policy and Terms of Service.

15. Statutory Consumer Rights

Our voluntary 90-day return policy is offered in addition to any mandatory consumer rights provided by applicable law.

Depending on your location, you may have additional rights relating to withdrawal, cancellation, refunds, product warranties, or defective and nonconforming goods.

Nothing in this Return & Refund Policy limits, excludes, or replaces any mandatory consumer rights available under applicable law.

Where applicable statutory rights provide greater protection than our voluntary return policy, those rights will take precedence.

16. Contact Information

For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact our customer support team.

Email: info@trydealshop.com

Website: https://trydealshop.com

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with TryDealShop. We appreciate your trust and will make reasonable efforts to resolve return and refund requests fairly and efficiently.